Adapting with Agility: How TechCo Turned Around Employee Engagement
Embrace open feedback to drive engagement and retention.
{"company":"TechCo","sections":[{"label":"Situation","title":"The problem","body":"TechCo, a mid-sized software development company, faced a troubling employee engagement score of just 52%, significantly below the industry average of 65%. This was leading to high turnover, with an annual attrition rate of 20%, costing the company over $200,000 in recruitment and training expenses each year."},{"label":"Decision","title":"What they did","body":"Instead of launching a typical top-down training programme, the new first-time manager initiated a bi-weekly 'feedback forum' where employees at all levels could openly discuss their concerns and suggestions. This was a departure from the norm, as management had previously avoided direct discussions about employee dissatisfaction."},{"label":"Outcome","title":"The result","body":"After implementing the feedback forums…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in