Coaching for Collaboration: How Salesforce Broke Down Silos

{"company":"Salesforce","sections":[{"label":"Situation","title":"The problem","body":"In Q1 2022, Salesforce faced a 30% delay in project deliveries across its product teams, with critical features missing deadlines due to poor cross-departmental communication. Stakeholders were frustrated, and the company risked losing clients due to unmet commitments."},{"label":"Decision","title":"What they did","body":"Instead of imposing stricter deadlines, Salesforce introduced a peer coaching initiative where team leaders from different departments were paired to facilitate knowledge sharing and collaborative problem-solving. This unexpected move fostered empathy and understanding across teams, allowing them to address interdependencies effectively."},{"label":"Outcome","title":"The result","body":"Within six months, project delivery delays dropped from 30% to just 10%, significantly improving client satisfaction scores. The coaching…

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