Feedback Revolution at FreshBooks

{"company":"FreshBooks","sections":[{"label":"Situation","title":"The problem","body":"FreshBooks, a cloud-based accounting software company, faced a troubling 35% employee engagement score in its annual survey, leading to high turnover rates and decreased productivity. The management team realised that without addressing the feedback culture, their staff retention could plummet, costing the company over $500,000 annually in recruitment and training."},{"label":"Decision","title":"What they did","body":"Instead of traditional annual reviews, FreshBooks introduced bi-weekly feedback sessions where team members could give and receive constructive feedback in a safe space. This approach not only encouraged open dialogue but also allowed managers to adjust their leadership style based on real-time insights from their teams."},{"label":"Outcome","title":"The result","body":"After six…

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