Giving Effective Feedback to Boost Team Performance

{"problem":"You notice that a team member, Sarah, consistently misses deadlines, completing her tasks 10 days late on average over the last three months, which impacts the project's timeline and causes delays worth $5,000 in potential revenue. How do you effectively address this in a feedback session?","pitfall":"A novice often focuses on personal attributes (e.g., 'Sarah isn't organized') rather than specific behaviours (e.g., 'Sarah's reports are consistently late'), which can lead to defensiveness and confusion rather than actionable change.","steps":[{"label":"Step 1: Gather Data","calculation":"Average lateness = (10 days late * 3 months) / 3 = 10 days late","annotation":"By quantifying the issue, you gain a…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in