Spotify's Feedback Renaissance

{"company":"Spotify","sections":[{"label":"Situation","title":"The problem","body":"In early 2023, Spotify faced a troubling employee engagement score of just 58%, with 40% of employees reporting dissatisfaction with feedback processes. This was impacting retention rates, as turnover had risen to 12%, higher than the industry average of 9%."},{"label":"Decision","title":"What they did","body":"Instead of relying solely on annual performance reviews, Spotify introduced a peer feedback system that incorporated regular check-ins and structured feedback sessions. They trained managers to facilitate these conversations, promoting a culture where feedback was seen as a tool for growth rather than criticism."},{"label":"Outcome","title":"The result","body":"By the end of 2023, employee engagement scores rose to 78%, and turnover dropped…

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