Transforming Leadership through Emotional Intelligence at Salesforce

{"company":"Salesforce","sections":[{"label":"Situation","title":"The problem","body":"In early 2022, Salesforce faced a challenging employee retention rate of just 85%, with turnover costs estimated at $2 million per month. This was compounded by a recent employee engagement survey revealing that only 60% of staff felt their managers understood their emotional needs."},{"label":"Decision","title":"What they did","body":"Instead of focusing solely on operational metrics, the senior leadership team launched an emotional intelligence (EI) training programme for all managerial staff. They partnered with a specialist consultancy to provide tailored workshops that included role-playing and feedback sessions, allowing leaders to develop empathy and adapt their management styles to better support their teams."},{"label":"Outcome","title":"The result","body":"By…

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