Zapier's Remote Team Resilience Boost

{"company":"Zapier","sections":[{"label":"Situation","title":"The problem","body":"In early 2022, Zapier's remote employee engagement score fell to 63%, significantly below the industry average of 75%. The company faced a risk of talent attrition as turnover rates rose to 18% annually, jeopardising project continuity and team morale."},{"label":"Decision","title":"What they did","body":"Instead of typical all-hands meetings, Zapier implemented a bi-weekly feedback loop, where team members anonymously shared concerns and suggestions about company culture and processes. This approach encouraged open dialogue and made employees feel more involved in decision-making."},{"label":"Outcome","title":"The result","body":"Within six months, employee engagement scores surged to 82%, and turnover rates dropped to 11%. This success stemmed from creating a safe…

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