Build a Berth Recovery A3
Build a concise A3 for a recurring berth-delay problem.
Friday sailings are missing the 18:00 tide because hatch-close readiness is confirmed after the pilot-order decision point. A3 problem solving: background, current condition, target, root cause, countermeasure, follow-up The common trap is to list each vessel's excuse separately and create three local fixes. That makes the A3 a diary of symptoms instead of a problem-solving document. Background Frame the business reason: three Friday sailings missed the 18:00 tide, creating berth knock-on delay and customer escalation. The background explains why the problem matters now. It should be concrete enough that leaders can judge priority. Current condition Plot the last three Friday…
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