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66 answers, eight topics.
Getting started8
What is Omie, in one line?
One nugget. Today. For you: about ten minutes of focused, personalised learning a day, not a content library to drown in.
What do I do on my first day?
Tell us your role and goals (two minutes), open today's nugget from Today, and mark it done. That single tap teaches the recommender what you actually finished.
What should I do in my first week?
Complete four or five nuggets, which is where personalisation starts to matter, try Ada once before a meeting, and set a nudge time that matches your real morning.
Do I need to install anything?
No. Omie runs in the browser, and the 90-second scan needs no signup at all.
How do I sign in?
With your work email, Google or Microsoft. Team invites arrive as a magic link, so there is no password to manage.
Is there a free plan?
Yes. Personal is free forever for one person, with no card and no trial clock.
Why only one nugget a day?
Omie is built to resist binging. One nudge a day is deliberate: spaced repetition beats marathon reading every time.
Who replies when I write to support?
A real person, often Omar, the founder. Email support@tryomie.com; replies usually come within a few hours.
Daily nuggets10
Why did I get this nugget?
Three sources, in order: your declared goals, your behaviour (completed, saved, skipped, re-read) and your context, which only breaks ties.
Can I see why a lesson was picked?
Yes. Tap the i on any nugget and Omie shows the top reason, for example that it continues your Strategic Thinking track.
How fast does it adapt to me?
Within about five completions there is enough signal to start adjusting; within about twenty your feed is meaningfully personalised.
How do streaks work?
A streak counts the consecutive days you completed at least one nugget. It resets if you miss a day, except for one weekly grace day.
What counts as completing a nugget?
Pressing Done on Today's nugget. Reading it counts only once you mark it done.
When does my day end?
At midnight in your local time zone. A nugget at 11:58 pm and another at 12:01 am count as two days.
What is the grace day?
Once a week you can miss a day without breaking your streak, because a sick day should not punish a habit. It refreshes every Monday.
I am on holiday. Will I lose my streak?
Turn on Holiday mode in Settings, Notifications. No nudges arrive and your streak pauses instead of resetting.
When does my nudge arrive?
At 7:00 am local time by default. You can change the time in Settings, Notifications.
Why didn't I get my nudge?
Usually notifications are off, holiday mode is on, or it is not generated yet (about five minutes before delivery). Today always shows the lesson either way.
Scans8
What is the Learning Scan?
A short diagnostic that maps how you learn, not what you know: modality, cognitive style, pacing and how you reflect.
Is a scan an IQ test or a personality quiz?
No. It tells Omie how to format your nuggets, not whether you are smart enough for them.
What do I get back?
A Learning Profile card in plain language, for example: pattern thinker, prefers worked examples, retains best from short text plus one question.
How does a scan change my feed?
Within 24 hours nuggets are reformatted for your preferred format; within a week the pacing adjusts. You can edit your profile any time.
How often should I retake it?
Once a year is plenty. Retake it sooner if your role changes or the recommendations feel off.
How many scans can I take?
Free: one Learning Scan for life. Premium: one a month. Business: unlimited, for every seat.
What scans are there besides the Learning Scan?
Forty in the library: personality, skill, learning style and 360 scans, each ending in a picture you get back.
Can I try a scan without an account?
Yes. The 90-second scan runs in the browser with no signup and draws a skill map from your answers.
Ada, your coach8
What is Ada?
Your private learning coach. Ada knows what you have read, saved and reflected on inside Omie, and nothing else.
What is Ada good at?
Drawing connections between lessons, prepping you for a hard conversation, explaining a concept your way, and spotting patterns in your last 30 days.
What is Ada not good at?
News and anything outside your learning history (she will say so), replacing a coach with accountability, or writing your review for you.
Are my Ada conversations private?
Yes. They are encrypted at rest, never used to train models, and the model provider does not keep them past the response.
Can my manager see my Ada chats?
No. Reflections and Ada conversations are always private to the learner, including on the manager dashboard.
Can I delete my Ada history?
Yes, from the conversation menu, any time.
When is Ada most useful?
Before a hard conversation. Five minutes of working out what you are actually trying to say makes the meeting sharper.
Does Ada work for managers and HR too?
Yes. Ada works for learners, managers and HR, each with what that role can already see.
Teams and managers8
How do I set up my team?
Invite your reports (up to 50 emails at once), pick three to six focus skills for the quarter, optionally map roles, then watch the dashboard.
What do my team members see?
The same individual experience as anyone: one nugget, one quiet daily moment. They never see your dashboard or each other's data.
What is on the manager dashboard?
Four cards: engagement, skills coverage, mastery uplift and behaviour change (Kirkpatrick L3).
Can I see who finished which nugget?
No. The dashboard shows aggregate completion only. Omie does not surveil reading habits and never shows time on task.
How often should I check the dashboard?
Weekly is plenty. It updates every hour, but mastery numbers only shift meaningfully over seven to fourteen days.
What are the Monday suggestions?
Every Monday the dashboard suggests a praise to send, a nudge to push and sometimes a 1:1 prompt, each one click.
Why does Business need three seats?
The dashboard and Kirkpatrick L1 to L4 need a cohort to mean anything. Below three seats Premium is the better fit.
Can I assign a track to someone?
Yes. Ask Ada to do it and she drafts the assignment; you review it before anything is sent.
HR and admins8
Is SSO available?
Yes. SSO is included on Business at no extra cost: Okta, Azure AD, Google Workspace and any SAML 2.0 provider. SCIM provisioning is coming.
How do we measure impact?
Kirkpatrick L1 to L4 per program, next to your own business data, from reaction scores to behaviour change and results.
Can we upload our own material?
Yes. Upload one document and Omie authors a ready track in 25 lesson formats.
Can we run compliance training?
Yes. Due dates, reminders and the audit trail sit on one screen, per person and per team.
Do you run eNPS and pulse surveys?
Yes. Recurring eNPS and pulse checks, anonymised and rolled up by team.
How long does a rollout take?
The enablement playbook runs on 30, 60 and 90 days: invite and first scan in week one, daily nuggets by day 30, manager dashboards by day 60, Kirkpatrick by day 90.
Is there a pilot for teams?
Business pilots are free for one month (30 days), with a kickoff call and a dedicated CS partner.
Where do I find the security documents?
The procurement pack holds the security overview, the DPA, the sub-processor list and the certificates in one link.
Billing and plans8
How long is the trial?
Premium has a 14-day free trial; nothing is charged until it ends and you get an email three days before. Personal stays free forever.
Can I cancel anytime?
Yes. Premium is month to month: Settings, Billing, Cancel subscription. You keep access until the end of the billing period.
What happens after I cancel?
You move to the free plan. Your account and your history stay, so nothing is lost if you come back.
Do you offer refunds?
Premium has a 14-day money-back guarantee. Business pilots are free for one month (30 days).
Monthly or annual: which saves more?
Annual Premium is $79 a year against $108 paid monthly, about three months free.
Which payment methods do you take?
All major cards, Apple Pay, Google Pay, SEPA direct debit and iDEAL. Annual Business can pay by invoice, net 30.
Which currencies do you support?
USD, EUR, GBP and CHF. Your price is locked in your currency at signup and does not change at renewal.
Do you offer volume pricing?
Yes, from about 60 seats: an annual quote, with invoice and PO. Talk to us from the pricing page.
Your data and security8
What data does Omie collect?
Your email, your goals and role, lesson interactions, reflections you type (encrypted) and standard product analytics. No ad pixels.
Do you sell my data?
No. Not aggregated, not anonymised, not in any form.
Who else processes my data?
Only the providers needed to run Omie, each under a DPA. The full list is on the sub-processor page.
Can support read my reflections?
No. Reflections are encrypted and even support cannot see them without your explicit, one-time consent.
How do I export or delete my data?
Email privacy@tryomie.com. Exports and deletions are done within 30 days.
Is Omie certified?
Yes. Omie holds ISO 27001 and ISO 9001 certificates; they are in the procurement pack.
Can we sign a DPA?
Yes. The DPA is ready to sign and is countersigned within one business day.
I found a security issue. Who do I tell?
Email security@tryomie.com. We practise coordinated disclosure and aim to acknowledge good-faith reports within two business days.
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