Use Kano-style categories to decide how customer asks should shape an account plan.
Sort Aster account requests using Kano logic plus a practical noise bucket. Basic expectation Performance driver Delighter Noise Uptime assurance after two outages during close week Admin controls to remove departed contractors within 24 hours Exports that reduce weekly operations prep from four hours to one Dashboard load time cut from nine seconds to three AI insights that flag unusual cost spikes before managers ask Automatic board-slide draft after the value story is proven New color theme requested by one low-power user Custom icon set with no adoption or workflow impact Audit log retention that meets the customer's policy baseline…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in