Clarify accountable ownership during a handoff so the next team can keep the promise.
Handoff risk A customer is moving from Implementation to Customer Success with three unresolved items. The customer will not care which team dropped the sentence that defined ownership. Handoff contract Accepted ownership, not assumed ownership A good handoff transfers accountable ownership and leaves a clear list of remaining commitments. Assume CS knows what remains. The next owner accepts the work with eyes open. Accountability transfers only when the receiver understands and accepts the remaining promise. Transfer owner Step 1 The handoff call starts with a status summary. What ownership sentence should open the handoff? Name leftovers Step 2 SSO cleanup…
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