Consulted Is Not Accountable
Use RACI to protect accountable decision-making while still getting stakeholder input.
A consulted stakeholder is not a secret approver. Name The Decision Right Before requesting input, state who will make the final call. This reduces rework because people know whether they are advising, approving, or executing. Name The Input Scope Ask for the kind of input you need. Legal risk, customer impact, brand voice, implementation cost, and personal preference are different categories. Blending them makes feedback hard to act on. Name The Promise Consultation still needs a commitment. The stakeholder should know when input is due and what form it should take. The accountable owner should know when they can move…
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