Convert an ambiguous request into a commitment that can be accepted and tracked.
Fuzzy ask Clean up the churn analysis sounds simple until clean has three possible meanings. The earlier you define done, the less accountability depends on mind reading. Promise anatomy From vague yes to accepted commitment The performer owns asking enough questions to make the promise real. Vague yes Sure, I will clean it up. The requester can accept the promise before work begins. Accountability improves when people make commitments they can actually keep. Clarify deliverable Step 1 The director asks for the churn analysis to be cleaned up. What do you ask first? Counteroffer scope Step 2 The director says…
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