Commit to One Service Experiment

Commit to one small PDCA service experiment. Use this for a real firm-management process such as client response times, organizer completion, review-note turnaround, billing clarity, or onboarding handoffs. Plan: I will test [specific process change] with [client/team scope] for [time window], expecting [measurable result]. Do: I will run it exactly as written. Check: I will compare [measure] before and after. Act: I will standardize, adjust, or stop based on what the data shows. Review the result in 3 days and decide whether to standardize, adjust, or stop. Client response-time test Use for a defined group of monthly-close or tax clients…

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