One Accountable Owner Per Deadline
Use RACI to clarify who owns completion, review, consultation, and updates on a client deliverable.
Client work stalls when accountability is treated as a group feeling. RACI is a responsibility assignment matrix: Responsible, Accountable, Consulted, and Informed. In firm management, the distinction matters because accounting engagements are handoff-heavy. A staff member prepares. A senior clears. A manager reviews. A partner decides exceptions. Admin chases missing items. Client success communicates status. If all those people are "on it," the work can still drift. The most useful rule is that Accountable should be singular. One person is answerable for completion and has the authority to pull input, make routine calls, and escalate the narrow decisions that require…
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