Design A Micro-Experiment
Choose a PDCA-style experiment that is small, measurable, and connected to a learning question.
Which option is the strongest PDCA micro-experiment? Test a three-field escalation template on 10 cases and predict fewer clarification questions Schedule a mandatory escalation-quality workshop for the entire support organization Ask managers to remind everyone that escalations need to be clearer Build a dashboard before changing any escalation behavior The strongest option is small, observable, predicted, and checkable. It creates evidence for the next cycle. Strong: it has a bounded test, measurable prediction, and near-term check. Weaker: a full workshop is expensive before the team knows which behavior matters. Weaker: reminders express intent but do not create a controlled learning…
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