Make Questions Safe
Create enough psychological safety for candid questions in an action-learning set.
Action-learning questions should be brave enough to reveal the real issue and careful enough to keep the owner thinking. Psychological safety gives the group permission to do both. You build it through framing: "Our job is to help you see the problem more clearly, not to judge your past choices." You maintain it through language: ask about signals, tradeoffs, assumptions, and decision points instead of intelligence, effort, or motives. A practical test: would the question help a reasonable person inspect their work without needing to defend their identity? If yes, ask it. If no, reframe it. Replace "Why did you…
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