Distinguish single-loop fixes from double-loop learning moves in action-learning conversations.
Add a checklist so the handoff happens the same way every time Single-loop correction Ask whether the handoff should exist at that point in the journey Double-loop learning Coach the rep to update the field within 24 hours Question whether the field predicts anything the team actually uses Rewrite the reminder email to be clearer Challenge the belief that more reminders create accountability Fix the action Question the rule Tactic Assumption
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