Use Failure As Data
Respond to a failed action-learning experiment by choosing whether to sustain, adapt, abandon, or reframe.
Failed test Office hours did not reduce tickets. The team must learn from failure without overreacting. Verify test -> inspect hypothesis -> reframe assumption Do not abandon the frame until you know the test actually tested it. Failure becomes useful when it is classified. Result Attendance was low and tickets stayed flat. What do you check first? Adapt Customers say they never saw the invitation. What is the next action? Now you try The better-distributed test gets attendance, but tickets still stay flat. What does the set do now? Classify the failure Bad reach means adapt the test. Good reach…
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