ACTIVE-LISTENING4 MIN READ
REFLECT Quick Deck
Recall the REFLECT ladder for composing a listening response.
REFLECT R Recognize the signal Notice the concern, emotion, or disagreement before you plan your answer. E Echo the core meaning Reflect the issue in language the speaker would recognize. F Feel for impact Name how the issue may be landing without pretending certainty. L Locate the moment Ask for the specific event, handoff, decision, or example behind the concern. Explore with what or how Use empathic inquiry to invite more information without interrogation. C Check your understanding Ask what you missed or overstated before moving on.
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