Ask one empathic, open question after a guarded answer.
Empathic inquiry is not softer interrogation. The threat problem People often shorten answers when they are managing risk. More pressure usually produces less truth. The better sequence Reflect what you heard, name that there may be more, and ask a question the person can answer safely. What part is hardest to say out loud? is usually better than Why did you not tell me sooner? What to avoid Avoid question piles. Three questions in a row feel like a deposition even when your intent is support.
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