Battlecard: When They Say You Are Not Hearing Me
Use a battlecard response when someone challenges whether you are really listening.
Someone says your listening feels performative or that you are not hearing the real point. You are doing that active-listening thing, but you are not actually hearing me. You are right to call that out if my summary felt like a technique. I think I may have captured the timeline but missed what it cost your team. Where did I lose the thread? The line listens to the objection, affirms the legitimacy of the concern, responds with ownership, and adds a repair question. Do not defend your intent first. Do not repeat the same reflection louder. Do not ask them…
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