Commit to One Real Listening Rep
Create a specific two-day commitment to practice active listening in a real conversation.
Practice active listening in one specific conversation where someone may feel unheard, rushed, or disagreed with. A real active-listening rep: reflect the concern, ask one empathic question, or use LARA before adding your view. In [specific conversation/person], when [the cue happens], I will first say [one reflection of their concern or impact]. Then I will ask [one what/how question]. Only after that will I add [my view, constraint, or next step]. Example: In Friday's roadmap review, when Support challenges prioritization, I will say, You are protecting customer pain that may not show up in usage data yet. What example best…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in