Spot the Missed Concern on the Factory Floor
Identify when body orientation and first response reveal that the listener is missing the speaker's real concern.
Carmen says: People are skipping the second inspection because the checklist slows the line. Find the cue that shows Lee is missing the concern underneath Carmen's warning. Lee pointing at the production timer instead of facing Carmen Correct: his attention has moved to the metric before he reflects Carmen's safety signal. That violates reflective listening and makes the operator compete with throughput to be heard. Carmen's open hands beside the quality station Plausible but weaker: Carmen's posture shows concern, but it is not the listening miss. Empathic inquiry should respond to that concern; the problem is Lee's first orientation away…
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