Sort Helpful Listening From Habit
Distinguish active-listening responses from common conversation habits that reduce disclosure.
Sort each response by its listening impact. Reflective listening Empathic inquiry Fixing too soon Judging or minimizing It sounds like the workload crossed from busy into unsustainable. What part of the workload is creating the most pressure this week? You should block two focus mornings and decline anything optional. Everyone is stretched right now, so try not to overthink it. You are worried that saying this will sound like you cannot handle the role. How long has it felt this way? I can take two projects off your plate if that helps. This is the job at this level. Warm…
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