Select a reply that reflects overload, asks for an immediate pressure release, and preserves customer-care standards.
Min reports that Ravi is snapping at customers during a payment outage. Choose Priya's reply. Payment outage support queue Ravi has answered the same question all morning, and now he is snapping at customers. fromTop Priya's reply fromBottom It sounds like Ravi is overloaded and worried he is failing customers. What would take pressure off him in the next hour? Right: it reflects the overload and care concern, then uses empathic inquiry to find an immediate lever before adding any standard or plan. Tell Ravi to take five minutes and remind him to keep a professional tone. Weaker: it corrects…
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