Guide a cross-functional conflict through listen, affirm, respond, and add without taking sides.
Two risks Sales and Product are trading accusations about customer promises and roadmap discipline. If you pick a side too early, the real risk system stays hidden. LARA for facilitation Map protected risks before solving Each function is usually defending a legitimate risk. Listening reveals it. Affirming makes it speakable. Responding names the collision. Adding creates the decision process. Find fault Makes one team defensive and the other temporarily satisfied. Teams can solve the shared problem instead of defending identity. No compromise is durable until both protected risks are named. Sales speaks Listen first Sales says Product does not care…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in