Walk a Performance Concern
Use reflective listening and empathic inquiry before moving from performance concern to expectation.
1:1 pressure Dante has missed two QA handoffs. The release train is now at risk. He starts the 1:1 with, I know, I am behind. The conversation must find the blocker without softening the impact. Reflect -> inquire -> add expectation Standards and listening are a sequence Start by reflecting the observable gap and its impact. Use empathic inquiry to diagnose the cause. Then use LARA to add a clear expectation that fits the cause. Skip to warning Fast, but often diagnoses the wrong problem. A clearer plan with less defensiveness. Accountability lands better after accurate listening. Open Impact first…
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