Sort the Four Listening Moves After the Ward Handoff
Classify listening moves by their job: reflect meaning, inquire for context, or use LARA during disagreement.
Leila raised a patient-safety concern after a ward handoff. Sort the concrete listening moves into the framework bucket they belong to. Reflective listening Empathic inquiry LARA in disagreement Paraphrase the missed allergy concern reflective Reflective listening carries back the core content: the allergy warning was raised and appears to have been missed. Name the worry about being ignored Reflective listening can include meaning and emotion, not just facts. Naming the worry checks whether you understand what the event meant to Leila. Ask what information would change the plan inquiry Empathic inquiry uses an open question to surface decision criteria without…
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