Turn Advice Into Reflection
Rewrite a fixing response into a reflection plus empathic question.
A teammate says, I cannot get Finance to answer me, and the budget lock is Friday. Your first impulse is to say, Escalate to their director. Advice -> reflection -> empathic inquiry -> optional add The common shortcut is to prescribe escalation before learning whether the blocker is clarity, priority, relationship history, or ownership. Remove the command Strip out the directive: Escalate to their director. A command may be right later, but first it centers your theory rather than the speaker's situation. Reflect content and impact Say: You are blocked by Finance, and the silence is putting Friday's budget lock…
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