Reframe Before You Solve
Reframe a change problem using user evidence before choosing an adaptive solution.
The request says, "Make the approval form less annoying," but interviews show the real pain is uncertainty after submission. Use design thinking to move from surface complaint to user-centered problem frame, then prototype against that frame. The pitfall is accepting the first problem statement because it comes from a stakeholder with urgency. The first frame may describe a symptom, not the need. Empathize Managers feel most friction after submit, when ownership and timing are invisible. Observation changes the team's understanding of the pain. Reframe Help managers trust the approval path after they submit a complete request. The new frame shifts…
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