ADAPTABILITY5 MIN READ
Talk Through What the Change Is Taking Away
Hold a change conversation that acknowledges endings and moves toward a new beginning.
Dana, senior designer Dana worries that rotating squads will erase craft ownership. Use Bridges: acknowledge the ending, structure the neutral zone, and point to a credible new beginning without denying the loss. Dana says, "So now nobody owns the craft. This sounds like process over quality." Dana asks, "What stops quality from becoming everyone's job and therefore no one's job?" Dana says, "I still do not see what better looks like." Name the transition before you sell the change. Defend Discover Direct
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