Sort Resistance to the Real Transition Need

Sort each statement by the transition need it most likely expresses. Ending loss Neutral-zone ambiguity New-beginning identity Capability gap The old morning review is where we caught problems before customers did. I do not know who can approve exceptions anymore. This makes us feel like a call center, not trusted advisors. I understand the workflow, but I cannot complete it during peak volume yet. We stopped the weekly customer story, and now the work feels transactional. My manager says use the new process, but senior leaders still ask for the old report. I do not see what good performance looks…

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