Close the Experience Loop
Use Kolb's cycle to convert workplace experience into deliberate learning.
After a simulation, the facilitator says, “Great job, any reflections?” Three people speak; the rest pack up. The experience happened, but learning has not been processed. Kolb Experiential Learning Cycle The common shortcut is to explain more content when the real need is a better task, clearer evidence, or guided practice. Experience Run the short customer-call simulation with a real objection. Concrete experience gives the group shared data. Reflect Ask what cue changed the customer's tone and what each learner noticed. Reflection turns activity into evidence. Concept and test Name the principle, then retry the first 30 seconds with one…
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