Turn a failed transcript into a training example

A raw support transcript is too noisy to become a useful supervised fine-tuning row. Keep only the context needed to teach the durable behavior; document everything else outside the row. Copying the entire transcript teaches greetings, irrelevant detours, private details, and historical policy artifacts along with the desired answer. Before 1,900-word transcript with customer name, outdated refund discussion, agent side comments, and final corrected answer. After Minimal prompt with current policy excerpt, customer constraint, and ideal assistant response in the target format. Locate the failure Tag the miss as "policy boundary unclear" rather than "bad answer." The tag tells you…

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