Scope a Tool From a Messy Request
Convert a vague tool request into a scoped, testable tool using Double Diamond thinking.
The messy ask A People Ops lead asks for an agent that can handle onboarding before next Monday's new-hire wave. The phrase sounds like one workflow, but it hides several tool powers with different risk. Double Diamond for tools Discover -> Define -> Develop -> Deliver Do not build the first noun you hear. Expand the work to see its parts, then converge on the safest useful slice. Shortcut Build handle_onboarding as one broad tool. The first tool is narrow enough to evaluate and safe enough to run. Discover before permission. A tool should inherit a clear job, not a…
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