AGENT-TOOL-DESIGN4 MIN READ
Sort Actions by Permission Tier
Classify agent tool actions by permission tier to identify the right controls.
Place each agent action in the permission tier it actually belongs to. Read Draft Write Send Fetch account notes from CRM Look up refund policy section Prepare customer follow-up text for review Generate renewal-risk summary for manager Change opportunity stage in CRM Create internal follow-up task Send email to customer contact Post incident update in customer-facing channel
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