Map a Human-in-the-Loop Workflow
Design a human-in-the-loop workflow with AI role, review point, escalation rule, and audit trail.
The original proposal says AI should resolve refund requests under $100. The team has not defined what happens with VIPs, fraud flags, repeat refunds, regional exceptions, or audit review. Human-in-the-loop means designed control, not a vague promise that a person is nearby. Common trap: putting a human after the decision and calling it oversight. Post-hoc review may find errors, but it does not prevent the customer, financial, or compliance effect. 1. Assign the AI role AI classifies the request, pulls policy snippets, and drafts a response. It does not issue the refund. The AI handles speed and retrieval while the…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in