Run the 30-Day Pilot Review
Run a pilot review that separates outcome evidence, risk evidence, learning, and scale decision.
A 30-day onboarding pilot has high satisfaction but no movement in time to first customer value. The team must decide whether to scale, revise, or stop. OKRs define the outcome; premortem thinking protects the team from explaining away failure signals. Common trap: treating positive feedback as a scale decision. Satisfaction is useful adoption data, but it does not replace the target outcome and guardrails. 1. Read the objective Objective: accelerate first customer value. Key result: reduce median time from 21 to 16 days. The pilot was not merely about making implementation managers happier. 2. Read the guardrails Quality score stayed…
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