Walk The Support Triage Map
Map an AI triage use case by decision, affected groups, harm, and measurement plan.
decision-path risk-map synthesis-card The hidden decision A ticket bot looks like back-office tagging until you connect each label to a service-level agreement. Mapping prevents the team from launching a service-access decision as if it were only automation. Impact mapping Decision -> People -> Harm -> Review Borrow the AIA habit: define what the system changes, who is subject to it, what impact matters, and how it will be checked. Vague It just tags tickets The launch can be governed instead of guessed. Impact assessment starts when an AI output changes a person's path through a system. 01 Decision 02 People…
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