AI-FOR-CUSTOMER-SUPPORT5 MIN READ
Sort Draft Reply Risk
Use a three-pass review to approve, revise, or reject an AI-generated support reply. through a sort activity.
Sort each signal using Draft Replies judgment. Safe to draft-send after check Needs human rewrite Must escalate Policy quote matches the active refund article and order status Draft says "refund completed" when the record says "requested" Enterprise outage blocks launch in 12 hours Friendly apology with no next action or owner Replacement shipment tracking number copied from order system Customer threatens legal action over data exposure
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