AI-FOR-CUSTOMER-SUPPORT5 MIN READ
The Polished Refund Draft
Use a three-pass review to approve, revise, or reject an AI-generated support reply. through a decide activity.
Maya has 19 refund tickets in the queue and the AI draft sounds polished: "Your refund has been processed." The order history only shows "refund requested." One careless click creates a false promise, a reopened ticket, and a chargeback threat.
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