AI-FOR-CUSTOMER-SUPPORT5 MIN READ
The Quiet Enterprise Escalation
Use risk signals to decide when an AI-supported case should move to a specialist or manager. through a decide activity.
Leo sees a quiet enterprise ticket: "API latency after migration." No angry language, no all-caps, no refund demand. But the account has a launch tomorrow and three failed workarounds. By the time the customer writes "VP looped in," escalation is already late.
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