AI-FOR-CUSTOMER-SUPPORT5 MIN READ
The Thin Handoff Summary
Create a handoff summary that preserves issue, actions tried, evidence, and next owner. through a decide activity.
Nora takes over a chat at minute 27. The customer writes, "I already explained this twice." The AI summary says "customer has login problem," but omits the SSO domain, the error code, and the fact that reset email already failed.
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