Worked Example: Build A Tiny Eval Set

Your support team uses AI to draft refund replies. The recurring miss: drafts sound helpful but sometimes imply approval before policy and manager review. Tiny eval set: repeated task -> representative examples -> observable pass criteria -> rerun after changes The common shortcut is testing only one easy example, then assuming the workflow is reliable. Choose one task Scope the eval to refund reply drafts, not every support workflow. A narrow eval is easier to run and easier to improve. Pick five examples Use one simple approval, one denial, one missing-order case, one policy exception, and one past failure. Representative…

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