Separate SBI evidence from labels and next-step requests before AI drafting.
Sort each note into the correct feedback bucket. Situation Behavior Impact Request Tuesday's renewal call at 2 p.m. Quoted a delivery date before checking the dependency owner The client treated the date as committed and PM had to walk it back Next time, confirm the dependency owner before naming a date externally Interrupted the implementation lead twice while she was explaining the risk Thursday's launch review Support left the room with a different timeline than Product Pause and ask who owns the dependency before finalizing the answer
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