Use Cynefin-style complexity language to push back on blanket automation of transport exceptions.
Omar OM COO 1 Segment 2 Explain 3 Commit Leadership pressure 20 sec The ask Omar wants AI to close exception tickets because the queue has reached 1,200 per week. If you treat every exception as clear work, the automation will close cases that still need sensing. 1,200 exception tickets per week contexts hiding in one queue The frame
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