Worked Walkthrough: Use A3 for Missed AI Pickups
Use A3 thinking to structure an investigation into missed pickups after an AI dispatch change.
Six pickups were missed after an AI dispatch assistant began recommending pickup order, and the team is debating blame instead of problem structure. A3 flow: background -> current condition -> goal -> root cause -> countermeasure -> follow-up The common trap is to write the problem as a conclusion: "the AI dispatch assistant failed." That skips the current condition and hides whether the real issue is stale ready-time data, exception handoff, operator training, or optimization logic. Current condition Map the six missed pickups by shift, facility, ready-time update, dispatcher, AI recommendation time, and actual truck departure. The current condition should…
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