Use the Minimum Customer Data Needed

Customer data often arrives as a full bundle: transcript, name, email, plan, ticket history, contract, notes. AI rarely needs all of it. > The safest useful prompt is the smallest useful prompt. Data minimization in plain English Data minimization means using only the personal or confidential data necessary for the task. The ICO notes that AI systems can create extra security and data minimization challenges because data may be copied, stored, shared, transformed, and handled through suppliers or complex workflows. The four moves First, define the task narrowly: 'draft apology language' needs less data than 'analyze churn risk.' Second, separate…

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