Score an AI Use Case Before Build
Use severity, occurrence, and detectability to prioritize AI guardrails for a new use case.
A refund assistant will draft decisions for support agents. The team needs to know which guardrail to build first. FMEA for AI: function -> failure mode -> effect -> severity -> occurrence -> detectability -> priority control The common trap is starting with the guardrail catalog. That makes the easiest control feel important even when a harder, higher-impact failure is untreated. Function Function: help agents draft refund decisions using policy and account context. FMEA starts with what the process is supposed to do. The same AI can have different risks depending on its function. Failure modes Possible failures: wrong policy…
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